Cancellation, Return and Exchange Policy

Cancellations

We gladly accept cancellations within: 1 hour of purchase for all products and services.

Returns and Exchanges

We do not accept returns or exchanges, please contact us if there are any problems with your order.

Due to the digital and handmade nature of our products, as well as custom orders, unfortunately, we cannot offer any refunds or exchanges.  Before placing your order please read each product description carefully to make sure you fully understand what you are purchasing (file types, number of images, etc.).  We suggest making an extra copy of the digital files on your computer once received, just in case.

In the event that you are ever dissatisfied with any purchase, which we’ll be very sad to hear, please contact us and we will do our best to correct any issue that you may have.  Your satisfaction is most important to us and Infinity Design Company exists to help you with your needs, wishes, ideas and dreams!